As many as 15 Indian BPO firms, including Genpact and Nasscom, are set to join the initiative, which will look to train over 100,000 people in the next two years.

Nasscom president Som Mittal, said that the explosive growth of the BPO market, and the move from vanilla technical support services to supply chain and high-end analytics, dictated that there was now a talent shortfall that needed to be addressed.

“The world over, even undergrad level people are trained for vocation. In India, on the contrary, even graduates are confused about what career to take up,” said Mittal.

“People are increasingly realising that BPO is a serious career and offers limitless growth opportunity. It’s high time our academia revised the curricula and syllabi to include BPO courses.”